Businesses have to begin somewhere, be it in a spare bedroom or a garage, and most businesses reach a point where they have to expand and meet up with the increased demand of its customers. Both main factors affecting expanding businesses are time and space. Owners soon find themselves with insufficient time to promote their products and not enough space to operate from.
So what are the results whenever your small crafts business goes from having a small number of customers to hundreds? That daily visit to the post office to publish out your orders becomes extremely difficult and counter-productive to your business. An hour or so spent packaging items up into pretty embellished boxes or sifting through returned items could possibly be harnessed elsewhere. Your garage becomes inadequate to accommodate the amount of orders and the added stress of constantly keeping them safe from the weather becomes an issue.
It doesn’t matter how pretty or well-made your product is if the delivery or quality of service is shoddy then this can have a detrimental effect on your own business. And it’s not because that you do not care or want to offer the most effective for the loyal customers- it’s simply because you do not have the time or space to generally meet demand.
That’s where ecommerce fulfillment services could be of huge advantage to companies experiencing growth.
E-commerce fulfillment companies can offer you everything from call centre operations, e-warehousing, returns processing, distribution, dispatch, pick and pack to web-based stock management and, especially, peace of mind. All of these services make for a far more professional and reliable business that will be key in seeing your web visitors returning regularly.
Fulfillment companies are experts in caring for your products and housing them in the most effective suitable conditions – forget about worrying all about the leaky garage roof ruining your stock ecommerce. All of your items are measured/weighed and recorded to enable you to transport out remote stock counts. Once an order is put, they are picked, packed and dispatched.
So, what are the important aspects to think about when choosing a fulfillment company to partner with?
Personally the key two would have to be Trust and Price.
If you’re leaving your products in their hands, you will need to trust that your chosen partner will look after your stock as you would and will deliver your products in the problem your web visitors expect. With regards to price, there’s no point in purchasing a fulfillment company where the expenses erode your margin too heavily. In the same sense, something that is too cheap may not reflect the quality of your brand or products. The key is always to buy partner with prices that suit your business model and deliver a good of service that matches your brand.
For reassurance and the smooth running of your business, purchasing fulfillment services is a small price to pay for that can make the difference between success or failure.